Thomas Cook admits customer data breach

Travel firm Thomas Cook has admitted a data breach which exposed the names, email addresses, and flight details of customers.
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AT&T, Sprint Boost Customer Fees

AT&T and Sprint have recently raised the administrative fees they charge customers, moves that will bring in hundreds of millions of dollars in additional revenue for the companies.
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Walmart Sales Boosted by Increased Customer Spending, Grocery Growth

Walmart said its revenue rose a better-than-expected 4.4% in the first quarter as its U.S. stores benefited from more customers, increased spending by them and growth in its grocery business.
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Axel Arigato Focuses on Customer Experience, Online and Off

Is retail dead?
That was the question asked by Albin Johansson, cofounder and chief executive officer of Axel Arigato, the Swedish streetwear brand with a focus on sneakers and athletic-influenced clothing and accessories that was launched three and a half years ago.
Johansson began by discussing how companies and platforms such as Facebook, Instagram, YouTube and Snapchat have changed the face of retail, but he also warned against placing too much focus on digital initiatives while neglecting the customer experience.
“Among shoppers, there are the ones that are seeking things, but there are also the ones that are seeking energy. The brands that can deliver this energy will most likely see that developed into curiosity and into consumption,” Johansson said. “And it’s this process that makes the price tag totally irrelevant. It’s this process that makes people queue for hours for upcoming drops of products.”
Axel Arigato maintains this energy by offering its customers a drop of the week, which Johansson said was inspired by multibrand stores. These kinds of retailers operate differently from monobrand shops, many of which still organize their collections around seasons.
Even when Axel Arigato launched with just Johansson and his business partner, it was never a brand that targeted only

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Jockey Courts Younger Customer

While its roots stretch back to the late 1800s, Jockey is training its sights on future generations.
The innerwear brand is hoping to speak to Millennials and Generation X via new products and points of distribution.
“I think Jockey has a pretty rich history of innovation and expertise in the underwear category and what you are seeing now is an expansion of that expertise into something more modern for an important market segment,” said Mark Fedyk, Jockey’s president of North America and chief merchandising officer. “They are very discerning customers who seek style, value and brands that align with their personal beliefs. Those have been foundational values for Jockey and we think it’s an appropriate time to talk about those values.”
Fedyk said while the shift began in 2016, new product is only now starting to be delivered to stores. Earlier this year, Jockey collaborated with Urban Outfitters on a capsule collection that hit stores in July. The women’s line is inspired by Jockey product from the Eighties and includes high-rise bikini briefs, Y-front hipster briefs, matching sports bras, cropped T-shirts and boxer shirts. Urban Outfitters updated the pieces by using bright summer colors with an overdyed technique. The collection ranges from $ 18

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Hairdresser Goes Above And Beyond For Young Customer With Autism

A West Virginia mom’s viral Facebook post is demonstrating the power of empathy when it comes to kids with special needs.

On Dec. 29, Jennifer McCafferty posted a photo that shows her 4-year-old son Isaiah having his hair cut while sitting on the floor of a Sport Clips salon in Charleston. In the caption, the mom explained that Isaiah has autism, so this hairdresser’s kindness meant a great deal to their family. 

“This woman, Kaylen, … did more for my heart than she will probably ever realize,” McCafferty wrote. “Haircuts with Isaiah are no small feat. He hates having anything near his ears, the sound of clippers sends him in to a tailspin.”

McCafferty explained that this particular evening at the salon was consistent with their past difficult experiences. “I was ready to give up, but she wasn’t,” she said. “She sat on the floor with my baby in her lap, and she cut his hair. They talked about Dory and Christmas, and she even let him spray her with her water bottle.”

Concluding her post, the mom shared a message on behalf of her family and others facing similar challenges. “Autism can be so very, very hard, but people like this make our days just a little easier,” she wrote. 

McCafferty’s post received nearly 95,000 likes. The Love What Matters Facebook page shared her story as well. The comments sections on both posts are filled with responses from fellow parents of kids with autism. 

McCafferty told The Huffington Post that Kaylen was a real lifesaver that day at the salon. When Isaiah had a meltdown, she went above and beyond to help him find “his quiet, safe space” in the midst of the overwhelming sensory stimulation.

“She wasn’t fazed by his screams; she understood his fears,” McCafferty recalled. “She figured out where it was he needed to go, which just so happened to be the floor, and she took him there.”

The mom said Isaiah has a “beautiful soul” and a warm heart. “He is everything that you would want your child to be,” she said. “He’s fun and full of energy. He’s sweet and kind, and ridiculously funny. He loves with everything he has.”

Isaiah’s love is especially boundless when it comes to his 6-year-old brother, Alex. “They have an amazing bond, and I credit Alex for a lot of the progress Isaiah has made with his social interactions,” McCafferty said. “Alex is able to comfort Isaiah when the rest of us can’t, and always seems to know just what Isaiah needs to soothe him.”

McCafferty told HuffPost she hopes Isaiah’s haircut story will bring hope to other parents of kids with special needs. “I want them to realize that even though it can feel like it, they are not alone,” she said. “I want everyone to see just how much love and kindness matter.”

CORRECTION: A previous version of this story stated that the mother lives in South Carolina. She lives in West Virginia.

— This feed and its contents are the property of The Huffington Post, and use is subject to our terms. It may be used for personal consumption, but may not be distributed on a website.

Style – The Huffington Post
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For Better Results From Customer Service, Don’t Make It Personal

Study suggests words like ‘great’ and ‘fine’ also help
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Secret Toll-Free Customer Service Phone Numbers: Shortcuts To An Operator For Nearly 600 Businesses And Us Government Agencies (Mobi Reference)

Secret Toll-Free Customer Service Phone Numbers: Shortcuts To An Operator For Nearly 600 Businesses And Us Government Agencies (Mobi Reference)


Don’t ever search for hidden customer service phone numbers again! Save hours by cutting through to a human operator! Did you notice that it is hart to find customer service phone numbers on many web sites? Well, businesses hide their customer service phone numbers. They want you to fill out lengthy online forms. BEAT THEM WITH THIS SECRET YELLOW PAGES BOOK. It collects nearly 600 Hard-to-Find Toll-Free Customer Service Phone Numbers together. Better yet, we tell you how to skip automated prompts and talk directly to a human operator. FEATURES:- Hard-to-find numbers for Amazon, Yahoo, PayPal, eBay, and nearly 600 more. – Credit Cards, Financial Services, Government Agencies, Insurance, Retail, Shipping, Technology, Telecom, Travel, Airlines, TV, Wireless – We cover it ALL. – Navigate via alphabetically sorted list or search by the company/agency name. – Free Updates. Example for Amazon.com toll-free phone numbersAmazon.com (Cust. service): 1-800-201-7575; to reach an operator, do not dial or say anything. Amazon.com (Seller support): 1-877-251-0696; to reach an operator, do not dial or say anything. Amazon.com (Rebate status): 1-866-348-2492; to reach an operator, press 0.Amazon Visa: 1-888-247-4080; to reach an operator, dial 00 at each prompt.

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Customer Relationship Management Systems Handbook

Customer Relationship Management Systems Handbook


THE CUSTOMER TODAY Who is the Customer? A Shifting Paradigm A New Look For Marketing Customer Feedback Managing Relationships: The CRM Solution The Stages of a CRM Strategy THE EVOLUTION OF CUSTOMER RELATIONS TO CRM Planning Strategies for Managing Customer Information The CRM Planning Phase CRM Strategy: From Planning to Development A Twelve-Stage CRM Strategy Applying the CRM Strategy CRM Issues, Tactics, and Methodologies Two-Way Dialog: Customer Input to CRM Testing and Evaluating CRM Solutions Managing the CRM Program CRM Analytics in Data Mining CRM: Summing Up the Business Value THE TECHNOLOGY OF CRM An Overview of the Data Warehouse Design and Construction of a Data Warehouse Data Marts in the Real World Avoiding the Pitfalls of Data Warehousing The Data Warehouse Development Process The Operational Data Warehouse Data Warehousing Computer Platforms Data Warehousing and CRM: Managing the Project Data Warehouse Development: One Vendor’s Methodology Elements of Database Technology The Business Tools: Analytical CRM Data Warehousing Architectures: Options Implementing the Enterprise Data Warehouse Decision Support Systems and Data Warehousing Database Management Systems From Data Warehousing to Data Mining Data Consistency and Quality Managerial and Organizational Impacts of Data Warehousing Vendors with CRM Technology Conclusion CASE STUDIES IN CRM Automotive Communications Energy Entertainment Financial Institutions Fund-Raising Healthcare Insurance Investment Packaging Recruiting and Training Retail Technology Transportation and Travel Wholesale Analyzing Case Studies for Maximum Benefit PRIVACY IN CRM Data Privacy Government Initiatives CRM: Opportunities to Address Privacy Concerns P3P Standard and Definitions Industry Support for Privacy Initiatives Protecting Personal Privacy in CRM BENEFITS OF CRM Benefits of CRM by Business Sector The General Value of CRM Determining the ROI for a CRM Solution The Ultimate Benefits of CRM Appendix A: Glossary of CRM and Data Warehouse Terminology Appendix B: References and Bibliography Index
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Put Me In The Story – Save 10% – New Customer Welcome

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Put Me In The Story – Save 10% – New Customer Welcome

All new customers can save 10% on their first order from Put Me In The Story using coupon code SAVE10NEW at checkout. This coupon can only be used once per customer.
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Put Me In The Story – Save 10% – New Customer Welcome

All new customers can save 10% on their first order from Put Me In The Story using coupon code SAVE10NEW at checkout. This coupon can only be used once per customer.
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